Join the Management Team

Yoga Experience Specialist Lead (YES Team – Front of House & Studio Support)

Responsibilities:

• Greet and check in students with warmth and efficiency

• Provide excellent customer service and answer client questions

• Maintain a clean, organized, and welcoming studio environment

• Support day-to-day studio operations, including class setup and breakdown

• Assist with retail sales, restocking, and inventory

• Help with events and special classes as needed

• Foster a positive and connected community vibe

General Manager

As General Manager (GM) at Soul Yoga, you will be responsible for elevating the guest experience, managing teaching and front-of-house teams, and leading operational excellence across both studios. You’ll work cross-functionally with directors, instructors, and team leads to develop and implement business strategies, optimize programming, and ensure a consistent and magical guest experience. This role involves overseeing all aspects of studio operations, coordinating teaching programs (e.g., workshops, retreats, 200/300TT), resolving escalations, creating and refining internal processes, and tracking key performance metrics to drive growth

Assigned Location

Team members will be based at either the Five Forks or Downtown studio based on business needs.
Responsibilities:

Performance Management

• Lead YES Team leads to achieve or exceed revenue goals.

• Monitor budgets, sales, and reporting.

• Ensure team alignment with company mission, vision, and values.

Operations Management

• Oversee merchandise, facilities, marketing compliance, and SYS standards.

• Build community presence and local business relationships.

• Audit inventory, cash handling, cleanliness, and shrink control.

Staffing & Employee Relations

• Coach managers to build high-performance teams.

• Manage hiring, promotions, development, and employee relations.

Customer Retention

• Grow the member base by 25% and maintain churn below 5%.

• Develop studio-specific customer retention tools.

Reporting & Leadership

• Report directly to the Owners/Directors.

• Ensure team and studio efficiency while delivering an exceptional guest experience.

Daily Duties

• Oversee teaching schedules and class coverage.

• Serve as point of contact for teachers, payroll, and operations.

• Ensure FOH is fully staffed and stepping in when needed.

• Check in with teachers post-class for feedback and support.

Weekly Duties

• Lead/coordinate workshops and class schedule updates.

• Audit teacher/class experience (min. 4 classes/week).

• Join and occasionally lead the weekly Thursday team huddle.

• Coordinate contracts and update event pages (MBO).

• Meet weekly with Assistant Studio Manager (YES TL).

• Handle onboarding, payroll, reports, and issue resolution.

Monthly Duties

• Send “What’s Happening” team updates.

• Collaborate with Marketing on promos, flyers, and web updates.

• Maintain calendar of events/workshops.

• Track apparel/snack inventory and manage branded gear orders.

Quarterly Duties

• Co-lead team meetings and class schedule reviews.

• Analyze data, provide strategic feedback, and review program performance.

Annual Duties

• Conduct teacher and staff reviews twice annually.

• Coordinate holiday and anniversary events.

• Handle cancellations and updates related to trainings and holidays.

Assistant General Manager

*** EXPERIENCE IN THE FITNESS INDUSTRY IS A MUST***

The number one priority is Customer Service and to form connections with new and existing clients. This team member will have be responsible for day to day operations of the studio including but not limited to:

• Enhancing the Soul Yoga guest experience.

• Develop and maintain business relationships with Core Team members

• Develop/deploy store operations programs to drive business

• Work with the General Manager to establish and maintain operational policies

• Measure and track results associated with business objectives to identify opportunities for increased growth.

ASSIGNED LOCATION

Team members will be assigned to either the Five Forks Simpsonville or Downtown Greenville studio based on business needs and availability.

REPORTING RELATIONSHIPS

The Assistant Manager is charged with driving operational efficiency and works closely with Soul Yoga Team Members and Yes Team Lead. This role reports directly to the General Manager of Soul Yoga. And may receive special projects from Directors of the business.

DUTIES & ESSENTIAL JOB FUNCTIONS

This role is responsible for overseeing the day-to-day operations of the studio, including front-of-house management, cash handling, scheduling, and staff supervision. Key duties include ensuring a positive client experience, maintaining cleanliness, managing retail inventory, managing communications and inquiries, and supporting special events or projects. Leads the hiring, training, and performance management for the front-of-house team